Return & Exchange Policy

We want you to be confident in your purchase. If you’re not fully satisfied, we’re happy to help under the following conditions.

Returns

We accept returns on eligible items.

Timeframe: Buyers must contact us and ship the item back within 30 days of delivery.
Condition: Items must be returned in their original condition.
Shipping: Buyers are responsible for return shipping costs.
Loss in Value: If an item is not returned in its original condition, the buyer is responsible for any loss in value, as agreed upon with the seller.

Exchanges

We accept exchanges on eligible items.

Timeframe: Requests must be made and items shipped back within 30 days of delivery.
Condition: Items must be returned in original condition.
Shipping: Buyers are responsible for return shipping costs.

How to Start a Return or Exchange

Please contact us before sending any items back at chapman@chapmanjewelry.com with the order # so we can provide instructions and ensure a smooth process.

Shop with Confidence

Our family has been making jewelry since 1982, and after 15 years of selling online our customers have left us more than 40,000 reviews with a 4.9-star average - along with Etsy Star Seller status for on-time shipping and fast responses. In the event of a defect or a broken piece, we also offer a free replacement for 30 days (and 50% off a replacement for up to a year) - see our FAQ. Read more about our 40,000 reviews and what they mean.