Return & Exchange Policy

We want you to be confident in your purchase. If you’re not fully satisfied, we’re happy to help under the following conditions.

Returns

We accept returns on eligible items.

Timeframe: Buyers must contact us and ship the item back within 30 days of delivery.
Condition: Items must be returned in their original condition.
Shipping: Buyers are responsible for return shipping costs.
Loss in Value: If an item is not returned in its original condition, the buyer is responsible for any loss in value, as agreed upon with the seller.

Exchanges

We accept exchanges on eligible items.

Timeframe: Requests must be made and items shipped back within 30 days of delivery.
Condition: Items must be returned in original condition.
Shipping: Buyers are responsible for return shipping costs.

How to Start a Return or Exchange

Please contact us before sending any items back at chapman@chapmanjewelry.com with the order # so we can provide instructions and ensure a smooth process.